ShelfnookSupport
Shelfnook is a home-library app: add the books you own by scanning their barcode, record which shelf each one lives on and find it later, and, if you like, share your library with friends and borrow books from each other.
We usually reply within 2 business days. When describing a problem, please mention the device you use and the e-mail address or phone number of your account.
Frequently asked questions
How do I add a book?
The Add screen offers four ways: scan the barcode on the back cover with the camera, type the ISBN, search by title or author, or enter the details by hand. When saving a book you can also choose the shelf it sits on.
My book was not found in the sources
Some books (especially older ones or those from small publishers) are not on Google Books or Open Library. On the “Not found in sources” screen, Photograph the copyright page lets you take a picture of the page near the front of the book that lists the ISBN, publisher, translator and edition; the details are read from the photo. Search the web by ISBN looks through bookshop and publisher pages. Check the details before saving.
How do I add friends?
On the Friends screen, first set a name. In the iPhone and Android app, Find from my contacts shows the Shelfnook users in your address book (only people who chose to be discoverable appear). Alternatively, under Add with an invitation code, share your own code or enter a friend's code. Once the request is accepted, you are friends.
Who can see my library?
By default, only you. If you turn on “Share my library with my friends” on the Friends screen, only the friends you have accepted can see the title, author and cover of your books. Shelf locations, notes and reading status are never shared.
How does borrowing work?
In a friend's library, or in the “Who has this book?” search, tap Ask to borrow. When the owner accepts with Lend, the book shows as “On loan” in their library; when it comes back, the owner marks it with Returned. Handing the book over is arranged between the two of you.
I want to report or block someone
Open the person's page on the Friends screen and choose Report or Block from the ⋯ menu at the top right. A blocked person cannot find you, see your library or send you requests. Reports are reviewed within 24 hours. You can unblock under Friends › Blocked people.
The camera won't open
On iPhone, allow Settings › Shelfnook › Camera; on Android, Settings › Apps › Shelfnook › Permissions › Camera. In the web version, check the browser's camera permission. If the barcode won't scan, hold the book in good light or type the ISBN by hand.
Which phone numbers can I sign up with?
Phone sign-up and verification currently work with Turkish (+90) mobile numbers; the code arrives via WhatsApp, SMS or a voice call. Everywhere else, create your account with an e-mail address and password. Friends features (invitation codes, sharing, borrowing) work the same way for both account types.
I forgot my password
If your account has a phone number, use the Forgot my password link on the sign-in screen to set a new password with the code sent to your phone. If there is no phone number, write to us from your account's e-mail address; after verifying your identity we will reset your password.
Can I see my library on another device?
Yes. Sign in with the same e-mail (or phone number) and password in the iPhone or Android app, or at shelfnook.app, and you will see the same library.
How do I change the app language?
Shelfnook follows your device language (Turkish or English). To override it, go to Settings › Language in the app.
How do I export my data?
Under Settings › Export & backup you can download your library as a CSV spreadsheet or as a full backup (JSON). The full backup can be restored from the same section.
How do I delete my account?
Sign in to the app or to shelfnook.app, follow Settings › Account › Delete account and confirm with your password. Your account and all of its data (books, shelves, notes, photos, phone number, friendships, blocks and loan records) are deleted immediately and permanently. Reports you previously submitted may be kept in anonymised form; deleted data may remain in technical database backups for up to 30 more days.
If you cannot sign in, write to help@shelfnook.app from your account's e-mail address, or include the account's phone number; after verifying your identity we will delete the account within 30 days. See the Privacy Policy for details.